A price quoted is a price promised.
We 100% guarantee all payments.
is our number one priority.
Frequently Asked Questions
I have not received my booking confirmation email?
First thing to do is check your spam folder, If you can’t find your email, you can find your booking by logging in to your user account or by creating a user account with the same email address as the one you made the booking with.
Will I receive confirmation of my journey?
When booking online you will receive emails. The email confirms we have successfully received your payment and we are in the process of confirming your journey with our fleet..If, in the unlikely situation we are unable to cover your journey, we will automatically refund your booking giving you plenty of time to make alternative arrangements.
How do I pay?
You can pay by credit/debit card or by cash to the driver on the day. We accept all major cards including American Express as payment. We do take deposits which are non refundable.
Are there any time restrictions?
No, we operate 365 days a year, 7 days a week, 24 hours a day.
Do you provide a receipt?
We will email you a receipt with a booking reference and contact number by email.
Is the payment secure?
Yes, this payment is 100% secure and we do not store your card details on our system.
Are there any surcharges?
We pass on the credit card fees at the rate we are charged. We only do this to help keep our prices low for customers paying by debit card and cash.
Why is the price I've been quoted more than advertised on the website?
The fares advertised are our typical fares for our standard vehicle, however fares can sometimes be higher depending on the time of day and day of the week. Fares can also be higher on bank holidays and at other busy periods.
Do you operate a fixed price policy?
Price quoted online is the price you pay.
Can I book a vehicle with a child seat?
Should you require a car seat please provide details in the child seat request box when making your booking and we will endeavour to meet your requirements.
Do I need to have an account with you to book a Minibus?
No, you can book a Minibus without an account however creating an account provides an easy way to manage all of your Minibus bookings in one place.
Is the price per person?
No, the price you see is the total price.
How do I know the service is reliable?
To date we have provided ground transport services and great reviews and happy customers.
Are your drivers licensed?
Yes, it is required by UK Law that Minibus Drivers are fully PSV licensed and have the appropriate licence and are fully DBS checked.
How long will the driver wait for me?
Your ride includes 15 minutes’ waiting time for standard pickups and 45 minutes for airport pickups (unless otherwise stated). Even if your driver has arrived early, your included waiting time starts from the time you booked your ride.
How much waiting time do I get with additional pickup and drop offs?
Each via allows five minutes of waiting time per pick up, the driver may charge extra if this is exceeded. Costs are at the discretion of drivers. If you require additional waiting time this should be agreed with the transport company prior to the booking taking place.
I have a lot of luggage, will it fit?
If you’re not sure your luggage will fit in the vehicle you’ve selected, it probably won’t. The best option when booking with large amounts of luggage is to book the next available vehicle size up. For example, if you are booking a 12 seater minibus book a 16 seater minibus or require a trailer than additional charges will occur. The price difference is often not that much greater and it will ensure you have a more comfortable ride. And remember, if you’re booking with a return you may have more luggage on the way home.
Do I get a driver with a minibus or coach?
Yes. All our ground transport bookings come with a driver. We do not offer a rental service.
How do I know you have availability?
We have a network of operators, in the event that we can not supply the vehicle in the first instance we will be able to book the journey with one of our other partner companies. We will do this automatically and for the same price. If you are booking for an event like a race day or music festival or if you are booking a large vehicle, we recommend you book as far in advance as possible to guarantee your booking.
Tell me more about Passenger Safety?
We’ve taken a rigorous approach to ensuring Local Minibus Travel and drivers we work with are the best and safest in our company because your Safety is our priority. In addition, they all guarantee an exceptional level of customer service via email and over the phone.
Our partners are fully licensed.
- Drivers have passed criminal record checks with the Criminal Records Bureau.
- Drivers have passed medical checks.
- Drivers hold valid EU driver’s licenses and PSV licence.
Where do I meet my driver when I land at the airport?
Your driver will be waiting for you in arrivals. Ensure you provided a working mobile number and your phone is switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.
When do I need to be at the airport by?
We advise you get to the airport as early as possible. You should always allow 30 minutes to get through security.
- Long-haul and El Al: three hours before scheduled departure
- European flights: two hours before scheduled departure
- UK and Ireland flights: 90 minutes before scheduled departure
How much time do I need to leave from my flight landing to booking a Minibus?
This time can vary quite a lot depending on airport and time of day. We recommend you book well in Advance but that you also give us your flight number.
Do you need to know the flight number or terminal building?
It’s best you give us the flight number or airline name, from this we can work the rest out. Don’t worry if you don’t know the terminal number.
Am I charged if my flight is delayed?
No, we do not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.